Tax office renovations force move upstairs

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The Wilson County Tax Department will make a temporary move starting Wednesday due to renovations.

Tax department services will move to the fourth floor of the Nash Street Office Building downtown for nearly three weeks. It’s the same building the agency currently occupies beside the Wilson County Courthouse.

“We are going to replace very old carpet, tile and flooring throughout the first floor,” said Randy Faircloth, the county’s tax administrator.

Faircloth and the county’s maintenance department has been working on plans to make sure that customer service goes uninterrupted during the 2 ½ -week move, officials said.

All phone numbers and hours of operation will remain the same. Residents who use assisted mobility devices or those who are disabled can press a call button located on the side of the building at the sidewalk.

Tax department staff will be constantly monitoring the call button and will come down and assist. Officials said there will not be rear access to the building.

The department will return to normal services and its original location on the first floor Monday, July 1.

“Our goal is to have a seamless customer service process during this temporary move,” Faircloth said. “The end result will be improved flooring, and customers will notice a difference.”