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It’s been more than a month since Wilson’s hometown bank became Truist — a time the regional president said has been well received by customers and employees alike.
“As Truist, we now have more resources available to us and can offer more services to our clients than ever before. At the same time, our community banking model allows us to stay connected with our teammates as well as with our clients,” said Phil Marion, Truist’s eastern North Carolina regional president. “Our clients have come to appreciate a high level of touch, locally and personally, so we’re delivering on that and continuing to delivery on the attention our clients have come to value over the years.”
Marion has been in Wilson for about a year but has worked for BB&T, now Truist, for 39 years. Truist employs about 4,000 people in counties east of Interstate 95, including roughly 2,300 in Wilson.
“Our workforce in Wilson is providing operational support, bank card support, care center support, IT support. A lot of support for our overall organization comes right here from Wilson, and, quite frankly, it has been very rewarding to see how we can help so many other clients across the footprint,” he said. “As we’ve grown, we have tremendous capabilities with our workforce here in Wilson.”
There have been reports of layoffs throughout the new combined bank, but company officials will not say how many have been let go in Wilson. Marion said severance and outplacement support services are available to affected employees, while the merger will bolster remaining staff positions.
“We truly expect Truist to continue to grow,” Marion said. “I really don’t know today what those new jobs will look like. We’ll continue to grow as an organization, and I would hope that would mean opportunity in the future.”
To make way for the future of banking, Truist plans to finish construction of the $35 million building in downtown Wilson and move staff over from the towers in late summer or early fall. The BB&T towers will be demolished, but a timeline has not been released despite plans to construct the new YMCA and a mixed-use development on the site.
“Construction is on time and on schedule. It is pretty massive,” Marion said of the new building. “It is a beautiful facility, and it is going to be state of the art. We’re very proud of that.”
Truist officials have said changes to the new name will happen over the next 18-24 months, but on Monday, the bank released a new purple logo that’s meant to combine the heritage of BB&T burgundy with SunTrust blue.
“Our identity is a symbol of the merger of equals between BB&T and SunTrust, which has brought the best of both brands together to build not only a better bank, but a better future for all who engage with Truist,” said Susan Somersille Johnson, chief marketing officer for the bank.