Wilson ER delayed care, kept us waiting

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On Monday, Dec 31 around 11:45 a.m., my husband who has dementia fell forward on the sidewalk and split his head open, hurt his nose and bruised his face, his knee and his hand. We carried him to Forest Hills Immediate Care. They were so kind, compassionate and helpful. They did not charge us but had mercy on us and were kind enough to put a compression bandage on the worst cut and advised us to go to ER to be seen and have CT scan. We arrived at the Wilson Medical Center emergency department around 1 p.m. and registered.

We were shuffled around and told the CT scanner was down and there would be a delay. No one addressed his other facial cuts, which bled off and on the entire time we waited. We finally got the CT scan between 4:30 and 5:30 p.m. They kept seeing patients ahead of us even though we had been there since 1 p.m. Said they had no beds.

It is hard for me to comprehend this lack of compassion for an 85-year-old couple who had handicaps and the husband with dementia problems that clearly were causing both of us anguish and discomfort with the long wait. We were hungry and tired and he was wounded with no emergency treatment. Other patients in the ER were supportive and helpful.

I will never understand why we were not seen by a doctor till about 8 p.m. after arriving at 1 p.m. We watched as the staff saw a great volume of patients who arrived after we did. I wondered if the physician assistant we saw was the only one on duty.

I sincerely regret that we did not make a better choice and go to Vidant or to Rocky Mount.

Lois S. Harris

Elm City